svg image Events and Crafts | FAQ



Who are you people?

We are and we started as a party supply and event décor retail store in Los Angeles, California.  We wanted to spread the fun and party love around the globe, so we took our 12 years of party experience and created this site.  We know some stuff about making event dreams come true.  Whether you’re planning a Quinceañera, a wedding, or a backyard BBQ, we can help you make the most of your event.

Where’s my order?

You should get a very happy email telling you when your order ships. If you didn’t, we are so sorry! You can view the status of your order at the footer menu under Order Tracking. 

How do I cancel or edit an order?

We pride ourselves on really fast shipping, same day if we can do it.  So, cancelling might be hard if we’ve got the order out for shipping.  That being said, please email our Customer Service Team at and let’s see what we can do to help.

Something is wrong with my order. Help!

Yikes! We did NOT mean for that to happen.  Let us help you fix it.  Please email customer service team and tell them what’s wrong! We will figure out how to make it right if it’s our fault.  If it is not our fault, we will still try to figure out how to make it right for you. Because we try to be awesome like that! Our email is

How do I reset my password?

Open the My Account page on our site.  Click the “Forgot your password?” button at log in and follow the steps to reset.  It’s super easy and takes just a moment.

How do I return my order?

Why on earth would you want to do that?  Our stuff is awesome! Well, you have 30 days to get it back to us.  Please email our Customer Service Team at  We will walk you through the best way to get it back to us with minimal fuss.